Return & Exchange Policy

WrapWolf Return & Exchange Policy 🐺

We want you to love what you wear. Below is our simple, fair and transparent return & exchange policy.

1. Shipping & Dispatch Timeline

All orders are shipped within 24–48 business working hours after being placed, excluding Sundays and festival holidays. Once shipped, you’ll receive a live tracking link via email or SMS to stay updated on your delivery.

2. Return & Exchange Window

You may request a return or exchange within 5 days of delivery. For damaged or defective items, please notify us within 24 hours of delivery.

3. Eligibility

  • Item must be unused, unwashed and unworn.
  • All tags, labels and original packaging must be intact.
  • WrapWolf brand label should be visible in the images you share.
  • For damage/defect returns, please provide clear photos or an unboxing video.

4. How It Works

  1. Contact us at contact@wrapwolf.com or message on WhatsApp with your Order ID.
  2. After approval, we will arrange a reverse pickup (where serviceable) or give return instructions.
  3. Returned items undergo a Quality Check (QC) at our facility.

Refund / Exchange Timings

Prepaid orders: Refund to the original payment method within 5–7 business days after QC approval.
COD orders: No bank refunds — you will receive a WrapWolf Store Credit / Promo Code of equivalent value, redeemable on your next purchase.

QC Rejection and Reshipment

If the returned product fails our QC inspection (used, washed, altered, or missing tags), we reserve the right to reject the return with proper video proof. After verification, the same product will be re-shipped back to you. This ensures fairness for both you and WrapWolf.

5. Exchanges

  • Exchanges for size or color are allowed once per order within the 5-day window.
  • If the requested replacement is unavailable, we will offer store credit or a refund.
  • Once exchanged, the product cannot be exchanged again.

6. Shipping & Pickup

Free reverse pickup is available for most pincodes across India when initiated within the return window. If reverse pickup is not available for your pincode, you may self-ship the product to our warehouse:

WrapWolf Warehouse
79, Suncity Row House, Pedar Road,
Mota Varachha, Surat – 394101

7. Sale, Festive & Promo Code Orders 

These are our “Steal Deal” orders — prices are already so good that even our wolf is howling at the margins. Therefore, products bought during Sales, Festive Offers, or using Promo Codes are not eligible for return, refund, or exchange.

8. Restocking & QC Failure Charges

If a returned item fails QC due to being used, washed, or missing tags, we may apply a ₹149 restocking fee, or reject the return and reship the item back to you (with video proof of QC). We’ll always communicate clearly before taking action.

9. Cancellations

Orders may be cancelled only before dispatch. Please email us with your Order ID to request a cancellation. Once shipped, cancellations cannot be processed.

Need Help?

If you have any questions or need assistance, please reach out to us:

Email: contact@wrapwolf.com

We appreciate your trust in WrapWolf — quality, comfort, and confidence run in the pack. 🐾